DNS service returns incorrect answer: root servers are returned

Created:

2016-11-16 12:40:24 UTC

Modified:

2017-04-24 12:15:46 UTC

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DNS service returns incorrect answer: root servers are returned

Applicable to:

  • Plesk 11.5 for Windows

Symptoms

DNS service returns incorrect data.

Response looks like:

C:\\Windows\\System32>nslookup example.com ns1.example.com
Server: someserver.gr
Address: 203.0.113.2

Name: somedomain.gr
Served by:
- k.root-servers.net
203.0.113.3
- l.root-servers.net
203.0.113.4
- m.root-servers.net
203.0.113.5
- a.root-servers.net
203.0.113.6
- b.root-servers.net
- c.root-servers.net
- d.root-servers.net
- e.root-servers.net
- f.root-servers.net
- g.root-servers.net

Cause

Corrupted DNS service configuration.

Resolution

Switch DNS service provider from MS DNS to Bind and back via Plesk web interface:

**Home > Tools & Settings > Server Components > Select default DNS Server component**

Check DNS service response:

C:\\Windows\\System32>nslookup somedomain.gr ns1.someserver.gr
Server: someserver.gr
Address: 203.0.113.2
Name: somedomain.gr
Address: 203.0.113.3
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