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Webmail/domain is unavailable: Server not found

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5 comments

  • Avatar
    Edward Parker

    And what if the first command and the second command BOTH return valid records, but webmail still doesn't work?

     

     

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  • Hi Edward Parker,

    My first question: Is the IP returned by the commands pointing to the right server?

    If so, it is another cause then as this article is for the case where the webmail doesn't resolve.

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  • Avatar
    Far Scham

    I am using Plesk for my redirected subdomain. I just need to set up webmail for my subdomain without redirecting my domain.
    I did the mentioned task and everything looks ok. Because I have a different IP address for my domain in comparison to my subdomain. But in any case, there is no webmail available. But in the control panel under the log file, it says that the email was sent but there is no email received from the other side.
    Any assistance regarding this issue.

    Many thanks

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  • Avatar
    Gabriel (Edited )

    I had the same issue and found that the domain DNS settings didn't have this wildcard record:

    Name: *
    TTL: 5 min
    Type: A
    Value: IP number

    What it does, is that all subdomains, including webmail are automatically recognized on your domain.
    Perhaps it does more or less things than just that. But for the scope of this webmail issue it should work.

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  • Avatar
    Miguel Monteiro

    Gabriel Thank you for sharing your solution, indeed the wildcard record it's a possibility and it might be helpful for other Plesk users.

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