File sharing does not work: "Internal Server Error"

Created:

2016-11-16 12:40:15 UTC

Modified:

2017-04-24 12:15:50 UTC

0

Was this article helpful?


Have more questions?

Submit a request

File sharing does not work: "Internal Server Error"

Applicable to:

  • Plesk 11.0 for Windows
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

File Sharing does not work. The following error appears in the Parallels Plesk (Plesk) log:

ERR (3): File sharing list retrieval failed: sharing type=private, error=Internal Server Error

Cause

This behavior is considered to be a software issue that will be fixed in further product updates released after version 11.5. The request ID is:

PPPM-556 - File Sharing does not work if PHP5.2 isapi is enabled on domain

Resolution

Get the domain name which is configured for file sharing ( Plesk Control Panel > Tools & Utilities > File Sharing Settings )

Check the PHP settings at Subscriptions > %domain.tld% > Website Scripting and Security . Make sure that PHP is not set as PHP 5.2 ISAPI . If it is, switch PHP to CGI or Fast CGI .

Have more questions? Submit a request
Please sign in to leave a comment.