[HUB] Unable to create/update mail account

Created:

2016-11-16 12:39:44 UTC

Modified:

2017-04-24 12:16:06 UTC

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[HUB] Unable to create/update mail account

Applicable to:

  • Plesk

This article presents the list of most common issues related to mail account management issues

  • Cannot add a new mailbox on a MailEnable server: "mailmng failed: MEAOPO.Mailbox.AddMailbox failed"

    MEAOPO.PostOffice.AddPostOffice failed for name domain.tld.

    MEAOPO.Mailbox.AddMailbox failed for name=test and domain domain.tld
    at (MailEnable::MailEnableMailName::MailEnableMailName line 25)
    at execute console command --add-mailname(vconsoleapp::start line 129)
    at execute C:\\SWSoft\\Plesk\\/admin/bin/mailmng --add-mailname "--domain-name=domain.tld" "--mailname=test"

    Resolution is described in KB #213932525

    • When attempting to manage (update the password or remove) a mailbox using Plesk:
      Unable to remove the mail names: mailmng failed: MEAOPO.Mailbox.GetMailbox failed
      MEAOPO.Mailbox.RemoveMailbox failed
      MEAOAM.AddressMap.RemoveAddressMap failed for domain domain.tld [domain.tld]

    Resolution is described in KB #213376869

  • Unable to reset email password

     mailmng failed: MEAOAU.Login.AddLogin failed

    Resolution is described in KB #213912585

  • Can`t create mail account or change mailbox password: Class not registered (COM Error 80040154

    Error: Unable to update the mail account properties:mailmng failed: Class not registered (COM Error 80040154) at Can't CreateInstance(MEAOPO.Mailbox)
    (Error code 1)

    Resolution is described in KB #213400989

  • Could not create mail accounts because of an error: "Can't read encryption key"

    If Qmail MTA is installed:

    Error:
    mailmng[18215]: Can't read encryption key from '/var/lib/plesk/mail/auth/passwd_db_key': No such file or directory (2)

    If Postfix MTA is installed:

    Error:
    mailmng[18215]: Can't read encryption key from '/var/spool/postfix/plesk/passwd_db_key': No such file or directory (2)

    Resolution is described in KB #213375869

  • Cannot create email account:" Zend_Controller_Exception: Permission denied ":

    Internal error.
    ERROR: Zend_Controller_Exception: Permission denied.#0 /usr/local/psa/admin/plib/CommonPanel/Controller/Action/Abstract.php(182): CommonPanel_Controller_Action_Abstract->_checkForgeryProtectionToken()
    #1 /usr/local/psa/admin/externals/Zend/Controller/Action.php(502): CommonPanel_Controller_Action_Abstract->preDispatch()
    #2 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('errorAction')
    #3 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
    #4 /usr/local/psa/admin/plib/Smb/Application/Web.php(39): Zend_Controller_Front->dispatch(NULL)
    #5 /usr/local/psa/admin/smb/application/public/index.php(14): Smb_Application_Web->run()
    #6 {main} (Broker.php:336)

    Resolution is described in KB #213410809

  • Cannot create/update mail account when Plesk is set up to use SmarterMail as mail server: "You have already attempted to log in too many times within a short period"

    Internal error: Can't open domain. Domain: domain.tld [domain.tld]. Reason: You have already attempted to log in too many times within a short period. You must wait a set amount of time before trying again. If you require assistance, please contact your email administrator. (Error code 1)
    File Agent.php
    Line 212
    Type PleskUtilException

    Resolution is described in Resolution is described in KB #213384449

  • Domain or mail account creation error: mailmng-outgoing failed

    Error: mailmng-outgoing failed: ERROR:outgoing:domains.subscription_id may not be NULL

    Error: mailmng-outgoing failed: ERROR:outgoing:mails.domain_id may not be NULL

    Resolution is described in KB #213371469

  • Unable to create or view email account. Clicking on any mail account will cause the screen to load endlessly.

    Resolution is described in KB #213381169

  • Unable to create mail account

    Error: mailmng-outgoing failed: ERROR:outgoing:mails.domain_id may not be NULL

    Resolution is described in KB #213409349 or KB #213379009

  • Unable to create/update Mail Account Properties. Can't Open Domain

    unable to update the mail account properties. Can't open domain. Domain domain.tld. Reason failed to login (Error code 1)

    Resolution is described in KB #213934805

  • Attempt to change mailbox password fails with the below error:

    Unable to set password: Unable create account with ID "486

    Resolution is described in KB #213361529

  • Unable to create the mail account from Plesk:

    Error: Unable to update the mail account properties:mailmng failed: Can't create mail name.
    Domain: example.com [example.com].
    Mail name: account.
    Reason:
    Failed to add the user 'account@example.com'. That name is already being used.
    (Error code 1)

    Resolution is described in KB #213361049

  • Unable to create a mail account in Plesk: could not find a part of the path

    Error: Updating spam settings failed: Cannot exec 'spammng --update-event-settings --mailname=test@example.com': Could not find a part of the path 'C:\\Program Files (x86)\\Parallels\\Plesk\\Additional\\Perl\\site\\\\share\\\\spamassassin\\\\user_prefs.template'.

    Resolution is described in KB #213416409

  • Could not create mail account

    Error: DB query failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'and name = 'ok_language'' at line 1

    Resolution is described in KB #213902385

  • Cannot create mail account.

    Error: Updating spam settings failed: Cannot exec 'spammng --update-event-settings --mailname=% john.doe@example.com%':
    Could not find a part of the path '%plesk_dir%\\Additional\\Perl\\site\\\\share\\\\spamassassin
    user_prefs.template'.

    Resolution is described in KB #213392529

  • Cannot create or change mail account.

    There is no mail service for domain with id = 1. It must be created before call update

    Resolution is described in KB #213368769

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