Backup fails with error pmm utility 'PMMCli' raised an exception. Error code is: 1

Refers to:

  • Plesk 12.5 for Linux
  • Plesk Onyx for Linux

Created:

2016-11-16 12:39:41 UTC

Modified:

2016-12-21 18:54:45 UTC

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Backup fails with error pmm utility 'PMMCli' raised an exception. Error code is: 1

Symptoms

  • Following error in Plesk GUI:

    The backup process failed: pmm utility 'PMMCli' raised an exception. Error code is: 1
  • Creation backup using CLI command results:

    #/usr/local/psa/bin/pleskbackup server -c --prefix=odintest -v
    Runtime error: Could not run make dump with pmmcli[Illegal seek]
  • In pmmcli.log contains:

    INFO: Subprocess raised ExecuteException: Subprocess <subprocess[9324] '/usr/bin/perl /opt/psa/admin/bin/plesk_agent_manager server --get-size -c -vvvvv --session-path=/opt/psa/PMM/sessions/<timestamp>'> was finished with exit code 1
    CRITICAL: PMMUtility exception:
    Subprocess <subprocess[9324] '/usr/bin/perl /opt/psa/admin/bin/plesk_agent_manager server --get-size -c -vvvvv --session-path=/opt/psa/PMM/sessions/<timestamp>'> was finished with exit code 1
  • The result of SQL query:

    mysql> select * from misc where param='psa_configured';
    +----------------+-------+
    | param | val |
    +----------------+-------+
    | psa_configured | false |
    +----------------+-------+

Cause

Plesk is not configured.

Resolution

  1. Backup psa database # 213904125
  2. Change value in misc table to 'true' :
    mysql> select * from misc where param='psa_configured';
    +----------------+------+
    | param | val |
    +----------------+------+
    | psa_configured | true |
    +----------------+------+

NOTE : Use the official documentation for your reference.

If table psa.misc does not exist restore database from the lates valid backup using article #213904125 .

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