Module "Banner" cannot be added to site: "Unexpected server behavior"

Created:

2016-11-16 12:39:40 UTC

Modified:

2017-04-24 12:16:09 UTC

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Module "Banner" cannot be added to site: "Unexpected server behavior"

Applicable to:

  • Web Presence Builder 11.0 for Linux
  • Web Presence Builder 12.0 for Linux
  • Plesk 11.5 for Linux

Symptoms

I cannot add module " Banner " to my site through Web Presence Builder. The following error is shown in GUI:

Unexpected server behavior.
Please contact the server administrator.

Here is the error is log file:

/usr/local/psa/admin/logs/sitebuilder.log
--->8---
2012-09-27T23:02:38-04:00 [EMERG] [System] /sitebuilder/JsonApi/ Base_SyntaxException: PHP Notice : Trying to get property of non-object
file: /usr/local/sb/include/SB/Widget/Header.php
line: 50
code: 8 ::ffff:91.204.25.4 http://HOSTNAME:8880/sitebuilder/Editor Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.3) Gecko/20100101 Firefox/10.0.3
2012-09-27T23:02:38-04:00 [EMERG] [System] /sitebuilder/JsonApi/ Base_SyntaxException: PHP Notice : Trying to get property of non-object
file: /usr/local/sb/include/SB/Widget/Header.php
line: 50
code: 8 ::ffff:91.204.25.4 http://HOSTNAME:8880/sitebuilder/Editor Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.3) Gecko/20100101 Firefox/10.0.3
---8<---

Cause

The issue is caused by an inconsistency in WPB database.

Resolution

Since the issue requires complex manipulations with the WPB database, it is recommended to contact Parallels Technical Support for assistance.

Additional information

[Troubleshooting] Cannot publish site with Parallels Web Presence Builder: "Unexpected server behavior"

Cannot apply generated templates to site: "Unexpected server behavior"

Cannot launch Parallels Presence Builder: "Unexpected server behavior"

Parallels Web Presence Builder: cannot publish a site: "Unexpected server behavior"

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