Website is asking for authentication

Created:

2016-11-16 12:39:30 UTC

Modified:

2017-08-16 18:33:02 UTC

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Website is asking for authentication

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.5 for Windows

Symptoms

Website is asking password when trying to access it. Also the following error might be displayed:

HTTP Error 401.3 - Unauthorized: Access is denied due to an ACL set on the requested resource.

Cause

  1. Password for user "IUSR_example" in system and in IIS mismatch.
  2. Computer name is equal or more than 15 symbols. It is knows Microsoft issue that IIS cannot handle queries in this case.

Resolution

  1. Run the following command in CMD to fix the issue:

    "%plesk_bin%\\websrvmng.exe" --configure-anonymous-access --vhost-name=example.com
  2. Rename computer with shorter name shorter than 15 symbols and perform reboot.

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