Rotated logs cannot be sent to email address: The event class for this subscription is in an invalid partition.

Created:

2016-11-16 12:39:24 UTC

Modified:

2017-08-16 17:04:04 UTC

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Rotated logs cannot be sent to email address: The event class for this subscription is in an invalid partition.

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 11.x for Linux
  • Plesk 12.0 for Windows

Symptoms

Log Rotation is enabled for domain with option to send rotated logs to email address, but the logs are not rotated as per the settings.

During statistic recalculation for domain the following error appears:

    "%plesk_bin%"\\statistics.exe --calculate-one -d domain.tld

Error statistics_collector.exe 1 None
The event class for this subscription is in an invalid partition (COM Error 8004020F, Description: The server rejected one or more recipient addresses. The server response was: 550 Requested action not taken: mailbox unavailable or not local
)
at Send log u_extend1.log.zip for domain domain.tld to sales@domain123.tld
at (logrotate::_sendLogByEmail line 190)
at Process domain mydomain.com log u_extend1.log.zip(logrotate::start line 167)

Cause

Plesk unable to send recalculation logs on the specified email address.

Resolution

Set the valid email notification address on Log rotation settings at:

Websites & Domains > domain.tld > Logs > Log rotation > set " After Plesk retrieves data from log files of web and FTP servers, email the log files to this address " to valid one.

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