Plesk is not accessible, psa service fails to start

Created:

2016-11-16 12:39:21 UTC

Modified:

2017-08-16 17:22:16 UTC

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Plesk is not accessible, psa service fails to start

Applicable to:

  • Plesk 12.0 for Linux

Symptoms

Plesk is not accessible, psa service fails to start with the error:

# /etc/init.d/psa start
Starting psa... Starting sw-engine-fpm: [29-May-2014 23:44:34] ERROR: failed to open error_log (/var/log/sw-cp-server/sw-engine.log): No such file or directory (2)
ERROR: failed to post process the configuration

Cause

The /var/log/sw-cp-server/ directory is missing on the server.

Resolution

1. Create /var/log/sw-cp-server/ directory:

# mkdir /var/log/sw-cp-server/

2. Start psa service:

# service psa start
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