Unable to update the customer information in Plesk 10.x: User with such e-mail address already exists in the system

Refers to:

  • Plesk 10.3 for Windows
  • Plesk 11.5 for Windows
  • Plesk 11.5 for Linux

Created:

2016-11-16 12:39:04 UTC

Modified:

2016-12-21 18:53:11 UTC

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Unable to update the customer information in Plesk 10.x: User with such e-mail address already exists in the system

Symptoms

Unable to update customer's information in Plesk 10.x. The e-mail address field is highlighted and the following error is shown:

User with such e-mail address already exists in the system

or

The e-mail address user@example.com is associated with another user (Client1). Please specify another address

Cause

This is Plesk internal issue #PPPM-2652, which has been fixed in Plesk 10.4.4 microupdate #19 .

Resolution

Upgrade the Plesk installation to the latest version.

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