Unable to reset password from Horde: Failure in changing password for Poppassd Server: 500 Exception

Created:

2016-11-16 12:38:53 UTC

Modified:

2017-08-16 17:12:00 UTC

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Unable to reset password from Horde: Failure in changing password for Poppassd Server: 500 Exception

Applicable to:

  • Plesk 11.x for Windows
  • Plesk 12.0 for Windows
  • Plesk 12.0 for Linux

Symptoms

Trying to reset mail password from Horde Webmail interface I get.

Failure in changing password for Poppassd Server: 500 Exception:

Cause

In the psa.mail table, the value of the UserId was NULL instead of 0:

Resolution

Update Userid for mail account:

    mysql> select id,userid,mail_name from mail where mail_name='test';
+----+--------+-----------+
| id | userid | mail_name |
+----+--------+-----------+
| 5 | NULL | test |


mysql> update psa.mail set UserId=0 where UserId is NULL and mail_name='test';
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