Articles in this section

See more

Unable to open the Subscriptions page in Plesk: Call to a member function getDescription() on null

Avatar
Anastasiia Zyrianova
Updated
Follow
Plesk for Windows Plesk for Linux kb: technical ext: wptk mt:8812c54ba030380e3c13595154ecb462 mg:1284ad84ea01847740124f2daceb3cf1

Symptoms

    • On an attempt to open the Subscriptions menu via Plesk the following error appears:

      PLESK_ERROR: Error: Call to a member function getDescription() on null (Subscriptions.php:231)

    • When logged in as a customer, the WordPress menu is missing:
      screenshot.PNG

  • The following error is present in the /var/log/plesk/panel.log (for Linux) or %plesk_dir%admin\logs\php_error.log (for Windows) with enabled debug:

    PLESK_INFO: ERR [panel] Exception: PHP Warning: Undefined array key "urn:ext:wp_toolkit:plan-item-sdk:WP"; File: /usr/local/psa/admin/plib/AdminPanel/View/List/Subscriptions.php, Line: 230
    file: /usr/local/psa/admin/plib/Smb/Exception/Syntax.php
    line: 56
    code: 0
    trace: #0 /usr/local/psa/admin/plib/AdminPanel/View/List/Subscriptions.php(230): Smb_Exception_Syntax::handleError(integer '2', string 'Undefined array key "urn:ext:wp_toolkit:plan-item-sdk:WP"', string '/usr/local/psa/admin/plib/AdminPanel/View/List/Subscriptions.php', integer '230')
    #1 /usr/local/psa/admin/plib/AdminPanel/View/List/Subscriptions.php(92): AdminPanel_View_List_Subscriptions->_getPlanItemOptions()
    #2 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(223): AdminPanel_View_List_Subscriptions->_setupSearchFilters()
    #3 /usr/local/psa/admin/plib/CommonPanel/View/List/Abstract.php(217): CommonPanel_View_List_Abstract->_setupList()
    #4 /usr/local/psa/admin/plib/AdminPanel/View/List/Subscriptions.php(48): CommonPanel_View_List_Abstract->__construct(object of type Zend_View, object of type Zend_Controller_Request_Http, array)
    #5 /usr/local/psa/admin/application/admin/controllers/SubscriptionController.php(92): AdminPanel_View_List_Subscriptions->__construct(object of type Zend_View, object of type Zend_Controller_Request_Http, array)
    #6 /usr/local/psa/admin/application/admin/controllers/SubscriptionController.php(79): Admin_SubscriptionController->_getSubscriptionList()
    #7 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Action.php(516): Admin_SubscriptionController->listDataAction()
    #8 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Dispatcher/Standard.php(308): Zend_Controller_Action->dispatch(string 'listDataAction')
    #9 /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http)
    #10 /usr/local/psa/admin/plib/Application/Web.php(48): Zend_Controller_Front->dispatch(object of type Zend_Controller_Request_Http)
    #11 /usr/local/psa/admin/htdocs/application.php(15): Plesk\Application_Web->run()

Cause

The issue was confirmed as a bug with ID EXTWPTOOLK-10567. The fix is available in WP Toolkit version 6.2.4

Resolution

Update WordPress Toolkit to the latest version by following the instructions here.

Comments

8 comments

Sort by Date Votes
  • Avatar
    Samuel Kisser

    This is urgent. I just had an Server Migration Transfer and now I cant setup the subscriptions. There has to be a fix for that immediately.

    0
    Comment actions Permalink
  • Avatar
    WebSite Art Ltd WebSite Art Ltd

    disable WP TooKit extension and then the subscription section will work. It seems to be a bug in the new WP ToolKit update 6.2.3

    2
    Comment actions Permalink
  • Avatar
    Samuel Kisser

    Thanks alot, that helped. Your great.

    0
    Comment actions Permalink
  • Avatar
    Mohamed Amine AGUEMOUN

    hello team 

    please keep us posted regarding this issue 

    0
    Comment actions Permalink
  • Avatar
    Unknown User

    Instead of disabling WP toolkit, it appears that you can also go directly to wordpress instances via the "WordPress" menu item under "Server Management". That way you can still login through SSO if you do it that way, and see all of your websites from the WP Toolkit. The "Domains" menu item also works, if you need to get into DNS or SSL or whatever too.

    This just appears to be an issue with the "Subscriptions" link only. Hopefully it will be fixed soon though. 

    0
    Comment actions Permalink
  • Avatar
    Unnamed User

    Hi

     

    https://talk.plesk.com/threads/subscriptions-call-to-a-member-function-getdescription-on-null.370097/

     

    I waited all day for this solution? When will Plesk detect and solve the teaming problem?

    0
    Comment actions Permalink
  • Avatar
    Unnamed User

    6.2.3 (05 Jun 2023)

    • [*] (Plesk) Improved compatibility with Plesk Obsidian version 18.0.53
    • [-] Elementor Pro plugin no longer prevents users from logging in to WordPress site via WP Toolkit. This was fixed on the plugin side, so make sure you are running Elementor Pro v3.12.3 or later. (EXTWPTOOLK-10276)
    • [-] WP Toolkit no longer provides false positive vulnerability scan results in some rare cases. (EXTWPTOOLK-10396)

      is this what it looks like? it means 18.0.53 no support

    1
    Comment actions Permalink
  • Avatar
    Anastasiia Zyrianova

    Hello,

    The issue has been fixed in WordPress Toolkit version 6.2.4:

    6.2.4 (06 Jun 2023)

    [-] (Plesk) Link to WP Toolkit is now available again for clients, together with Subscriptions screen. (EXTWPTOOLK-10567)

    Please consider updating the extension.

    1
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles