A Windows server has not appeared in 360 Monitoring: [SSL: CERTIFICATEVERIFYFAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)

Mikhail Shport

Updated January 15, 2024 21:33

Plesk 360 Platform 360

Symptoms

A Windows server has not appeared in 360 Monitoring after the installation of the agent
The logs contain:

CONFIG_TEXT: ERROR:root:Failed to submit collection: [SSL: CERTIFICATEVERIFYFAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:997)

The certificates on the server are outdated.

Install all the latest OS updates.

Workaround

Connect to the server via RDP
Download the certificates:
https://secure.globalsign.net/cacert/Root-R1.crt
https://secure.globalsign.net/cacert/Root-R3.crt
Install them to the Trusted Root Certificates Authorities
Reinstall the 360 Monitoring agent

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