Question
- My license expired
- My license is suspended
- My license is in grace period
Answer
1. I have a license from Plesk Online Store.
Login to Plesk 360 > go to the Licenses tab > find the license in question > check the next billing date.
- If it is in the past, the license is not paid.
Email notification regarding unpaid order is sent from Cleverbridge AG to the email address used for the license purchase. In order to process the payment follow the instructions from this email. Please see How to renew unpaid Plesk license purchased in the online store - If it is in the future, the license is paid.
Invoices are being sent from cleverbridge AG to the email address used for the license purchase after each successful transaction.
Note: To get invoices please follow instructions from this article. To change payment method, please follow instructions from here.
In case any assistance is required, please contact licensing team via chat in Plesk 360 or through the form Plesk licensing and purchase support.
2. I am a Plesk Partner.
If the license was purchased in Key Administrator/Partner Central account, please contact Plesk Billing department or your Sales Representative for assistance.
3. I have a license from another company.
In case you are using Plesk product through a hosting provider or purchased license through a Plesk reseller, please contact the company that provides you with your Plesk software for assistance.
Comments
2 comments
"When logged in Plesk 360, check the next billing date:" is not very clear instructions.
You should include that you must click on the Licenses tab, then scroll to find the license that is in question.
Also, it doesn't really make sense that the 'next billing date' could be weeks ago, but the License status still lists as 'Active'.
The Plesk billing system is THE most confusing billing system around.
See my comments on the page (bad instructions on a bad billing system)
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