- Plesk for Linux
- Plesk for Windows
Plesk backups made to Remote storage in Tools & Settings > Backup manager are not available in Subscriptions > example.com > Backup manager
This is expected behavior.
By design, remote backups are being stored differently than local backups as a single archive with all files inside, hence it is available only to the creator for security reasons.
Configure remote storage specifically for the subscription or Reseller in Subscriptions > example.com > Backup manager > Remote Storage.