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Advanced Monitoring can not be opened in Plesk GUI: Grafana service is stopped

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Renan Poss Moreira
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Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Advanced Monitoring in Plesk shows:

    PLESK_ERROR: The tab content cannot be loaded because the Grafana service is stopped. Start the service?

  • Fixing Grafana looks correct until the first refresh

  • The Monitor extension shows the error:

  • The Monitor extension shows the error::

    PLESK_ERROR: Execution extension has failed with exit code 1, stdout: It seems that the extension installation is still in progress, so the "fix" command cannot be performed., stderr: .

Cause

An incorrect Grafana package is installed (e.g. grafana-enterprise).

Resolution

For Linux:

  1. Connect to the server via SSH

  2. Find out the name of the package:

    # rpm -qa | grep grafana
    grafana-enterprise

  3. Remove the package found on the step 2:

    # rpm -e --nodeps grafana-enterprise

  4. Remove the extension:

    # plesk bin extension -u grafana

  5. Install it back:

    # plesk bin extension -i grafana

For Windows:
  1. Log into the server via RDP.
  2. Start a command prompt as an Administrator.
  3. Run the commands below one be one to uninstall incorrect packages and install a correct one:

     C:\> plesk bin extension -u grafana

     C:\> plesk bin extension -u monitoring

     C:\> plesk bin extension -i monitoring

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