Applicable to:
- Plesk for Windows
Symptoms
-
Migration to Plesk cannot be started with the following errors:
PLESK_ERROR: [ERROR] Failed to perform action: Check connections
Cause: Error while checking connection settings: 'Panel Migrator failed to install RPC Agent to '203.0.113.2' server.
RPC Agent is required for communication between current server and '203.0.113.2' server
CONFIG_TEXT: Connection to the host is not available or the migration agent is not running on the source host.
-
Migration got stuck on
Retrieving Information from Host
step. -
Migration hangs with the following message in Plesk UI:
CONFIG_TEXT: Check that specified source servers accounts are built-in Windows administrators
Cause
RPC agent that is required for migration is missing or it is run under a non-administrator user on a source server.
Resolution
-
Log into Plesk on the target server.
-
Browse to Tools & Settings > Migration & Transfer Manager > Start a New Migration
-
In Setup section select Manual migration type and download RPC Agent installation package using the link from that screen:
-
Connect to the source server via RDP and upload
run-panel-migrator-rpc-agent.exe
file to any location, e.g.C:\plesk_migrator
-
Run the downloaded
.exe
file as Administrator on the source server. For that right click on therun-panel-migrator-rpc-agent.exe
file and choose Run as administrator:Note: Do not close opened terminal window.
-
Restart, or continue the migration on a target server.
Additional Information
Migration fails: Panel Migrator failed to connect to RPC Agent
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