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Unable to change maibox size in Plesk: The specified limit is invalid

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Dinara Tsydenova
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Plesk for Windows Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Unable to change mailbox size under Domains > example.com > Email Addresses > Mailbox > Another size with the following error :

    PLESK_ERROR: The specified limit is invalid

  • Mailbox size parameter is set to Unlimited for subscription's service plan under Service Plans > service_plan_name  > Resources .

  • Subscription is in Locked status:
    2018-01-04_20_58_52-Talkdesk_Callbar.png

Cause

The subscription is not synchronized with Service plan settings.

Resolution

  1. Log into Plesk.

  2. Synchronize the subscription with Service plan under Subscription > example.com > Unlock & sync .
    2018-01-04_21_00_07-example.com_-_Plesk_Onyx_17.5.3.png

Comments

1 comment

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  • Avatar
    Al Pirrie

    These instructions are not valid for Plesk Obsidian Version 18.0.55. There is no 'Unlock & sync' option. Searching in the UI search bar for 'Unlock & sync' gives no results.

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