- Plesk for Linux
- Plesk for Windows
Magento installation via Domains > example.com > Applications > Magento fails with the following error in Plesk UI:
PLESK_ERROR: Error: Unable to install the app because its installation requirements are not met. Contact your hosting provider to resolve this problem
The 'mcrypt' extension was not found.
The 'soap' extension was not found.
The 'zip' extension was not found.
PHP requirements for the Magento are not met.
Adjust the PHP requirements for the application of the domain:
Go to Domains > example.com > PHP settings switch PHP version to 7.0 and click Apply button.
Go to Tools & Settings > PHP settings > select the PHP version based on the one from step 2.
Make sure that the extensions mentioned in the error are selected:
Note: In case the mcrypt is missing, it can be manually installed using the following article: How to install the php-mcrypt module on a Plesk server
Install Magento application again in Domains > example.com > Applications.
Note: Magento 2.1 supports only PHP 7.0. In case PHP 7.0 is not installed, install it according to this KB guide.
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