Applicable to:
- Plesk for Windows
Symptoms
Plesk update, upgrade or installation fails with an error that is similar to the following:
CONFIG_TEXT: Failed to install 'C:\ParallelsInstaller\cache\pool\release\PLESK-WIN_18.0.64_15680\dist-windows\plesk-backend.msi': Fatal error during installation. (Error code 1603)
Sub-action 'InstallMsiPackage' failed with error code: 1603(0x00000643)
CONFIG_TEXT: Error: The installation of the package 'plesk-backend' failed with code 1603. (upgrade: Upgrading Plesk Utilities...)
Not all packages were installed.
CONFIG_TEXT: Upgrading Plesk base locale...
Failed to install 'C:\ParallelsInstaller\parallels\PANEL-WIN_17.8.11\dist-windows\plesk-locale-base-en-US_mu011.msi': Fatal error during installation. (Error code 1603)
ERROR: The installation of the package 'plesk-locale-base-en-US' failed with code 1603. (upgrade: Upgrading Plesk base locale...)
Not all packages were installed.
Please contact product technical support.
exit status 1
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On an attempt to manually install the package mentioned in the error message via a command-line interface, the following output appears:
Note: It is possible that a new file named
logfile.txtwill be created containing the same error messagesC:\> msiexec /i "C:\ParallelsInstaller\parallels\PANEL-WIN_17.8.11\dist-windows\plesk-locale-base-en-US_mu011.msi" AUTOINSTALLER=1 /l*v logfile.txt /qb
MSI (s) (74:AC): Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (74:AC): Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (74:AC): Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (74:AC): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (2C:F0): Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (2C:F0): MainEngineThread is returning 1603 -
On an attempt to manually install the package mentioned in the error message, it prompts for a server restart:
Cause
Another MSI package installation is in progress or a reboot is required after a previously completed installation of an MSI package (many MSI package have such a requirement).
Resolution
-
Connect to the server via RDP
- Complete the installation of any pending Windows updates
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Reboot the server
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Open Windows Task Manager and verify that the
msiexec.exeprocess is not running. In case it is running, either wait for the process to finish or terminate it manually. -
Restart Plesk update in a command-line interface:
5.1. Start a command prompt as an Administrator
5.2. Execute the following command:C:\> plesk installer update
-
If the installation fails with the same error message, follow the steps from this official Microsoft article:
MSI installation error 1603 - Windows Server | Microsoft Learn
Comments
1 comment
How do i do step 4? I was installing via the website
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