kb: technical
ABT: Group A
Plesk Onyx 17.8 for Linux
Applicable to:
- Plesk Onyx 17.8 for Linux
- Plesk for Linux
Symptoms
-
Plesk Premium Antivirus cannot update nor during a scheduled update, nor manually with the following error:
# /opt/drweb/update.pl
ERROR: Dr.Web Updater: failed to download files ! - Firewall does not block connection to Dr.Web server:
# curl updates.drweb.com
#
Cause
Maintenance on the update servers.
Resolution
-
Connect to the server via SSH;
-
Download the attached list of working update servers and put it in the
/var/drweb/bases/folder:# wget https://support.plesk.com/hc/en-us/article_attachments/12377118481687/custom.drl
# wget https://support.plesk.com/hc/en-us/article_attachments/12377118498711/signature.asc
# cp custom.drl /var/drweb/bases/
# cp signature.asc /var/drweb/bases/ -
Run the update:
# /opt/drweb/update.pl
Comments
2 comments
Hi Stefan Yakubov , thank you for this fix , but I'm geetting this error when I try to download
]# wget https://support.plesk.com/hc/en-us/article_attachments/360019451453/custom.drl
--2023-07-25 14:36:57-- https://support.plesk.com/hc/en-us/article_attachments/360019451453/custom.drl
Resolving support.plesk.com (support.plesk.com)... 104.16.51.111, 104.16.53.111
Connecting to support.plesk.com (support.plesk.com)|104.16.51.111|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2023-07-25 14:36:57 ERROR 404: Not Found.
# wget https://support.plesk.com/hc/en-us/article_attachments/360018745774/signature.asc
--2023-07-25 14:37:12-- https://support.plesk.com/hc/en-us/article_attachments/360018745774/signature.asc
Resolving support.plesk.com (support.plesk.com)... 104.16.53.111, 104.16.51.111
Connecting to support.plesk.com (support.plesk.com)|104.16.53.111|:443... connected.
HTTP request sent, awaiting response... 404 Not Found
2023-07-25 14:37:13 ERROR 404: Not Found.
Any help please
Hello, nazih heni
As I can see, the links are working. Probably, it was some intermittent issue with cdn, please check again.
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