Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
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It is not possible to update custom (paid) plugins and/or themes in Plesk in WordPress > example.com > Updates, with the following warning or error:
Selected items were updated with errors:
-Unable to update plugin 'all-in-one-seo-pack-pro_3.3.4_2', details: One of the common causes of this error is plugin or theme requiring a license to be updated. Log in to WordPress admin dashboard and try updating this plugin or theme there to discover more details about the issue.
The following errors have occurred while updating WordPress installation #1 ('https://www.example.com'):
* Unable to update theme 'Total', details: Error: No themes updated. -
Updating a WordPress instance with custom (paid) plugins and/or themes using Smart Updates may fail with the following error:
Website "example.com" (https://www.example.com): Smart Update could not be completed automatically. Please try running the update manually. Details: Unable to update plugin 'astra-pro-sites3.1.172`3cc0d239-96af-4c04-93ed-7ac739da82cb', details: Unable to find an appropriate plugin version name = 'astra-pro-sites' sourceId = '2' version = '3.1.17' guid = '3cc0d239-96af-4c04-93ed-7ac739da82cb'
Cause
The plugin/theme from the error message is a paid one, a license is required to update such plugin/theme.
Currently, WP Toolkit can update only non-paid plugins and themes. Paid themes and plugins should be updated manually directly in the WordPress Admin dashboard.
The following epic was created to improve this behavior: EXTWPTOOLK-8008. Please do not share this ID with customers.
If the issue is related to the Divi theme placing the instance to the Maintenance mode so SmartUpdates can not be completed, link tickets to EXTWPTOOLK-10648. This ID should also not be disposed to the customers.
Resolution
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Log in to the WordPress Admin dashboard of the affected instance.
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Update the affected plugin/theme manually from the dashboard.
Note: in case the Elementor plugin is in use or Elementor-related errors in logs, refer to this article.
Comments
3 comments
Does this apply to Smart Updates? or only from the WP Tool Kit interface. Can Smart Updates update a paid plugin like Elementor Pro?
Also need a solution for paid plugins. Currently Toolkit doesn't seem to see the updates, even though you can see them in the backend.
Yes this should be available by now. Updating paid plugins, we have many clients with legitimate paid plugins (they have valid licenses). If I can click on the “update” in the WP backend without having to enter a code or license information then why can't WPT do the same?
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