Unable to delete backups: The backup cannot be removed because it is a part of a server, reseller, or customer backup

Updated May 29, 2023 17:36

kb: bug kb: fixed Plesk for Linux ABT: Group B Ideal

Applicable to:

Unable to delete backups in Domains > example.com > Backup Manager, the following message is shown on hovering over the checkbox:

CONFIG_TEXT: The backup cannot be removed because it is a part of a server, reseller, or customer backup

Product issue:

#PPPM-7052 "Support issue #PPPM-7052"
Fixed in:
- Plesk Onyx 17.8 17 April 2018

Please consider updating your server:

It is possible to remove just the corresponding higher-level backup completely:

Warning: The server-wide/reseller backup contains data from other subscriptions that will be lost.

To remove the server-wide backup

To remove the reseller backup:

Log into Plesk
Go to Plesk > Reseller > Log In as Reseller (next to the necessary reseller)
Navigate to Tools & Utilities > Backup Manager
Tick the needed backup
Click the Remove button