Plesk for Linux
kb: technical
Applicable to:
- Plesk for Linux
Symptoms
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The emails are forwarded to another mailbox but the forwarding is disabled in Plesk > Domains > example.com > Mail Addresses > jdoe@example.com > the Forwarding tab
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Entries in
/var/log/maillog:CONFIG_TEXT: sieve: msgid=0cfb26521d4791eaf97b835b91b152ec@domain.tld: redirect action: forwarded to jdoe@example.com
Cause
There is an additional filter in webmail configured.
Resolution
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Log in to webmail
https://webmail.domain.tld -
Go to Settings > Filters
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Find the filter that can be responsible for the redirect. For example:
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Remove the filter by clicking the Delete button
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