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The emails are forwarded to another mailbox without enabled email forwarding in Plesk

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Mikhail Shport
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Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • The emails are forwarded to another mailbox but the forwarding is disabled in Plesk > Domains > example.com > Mail Addresses > jdoe@example.com > the Forwarding tab

  • Entries in /var/log/maillog:

    CONFIG_TEXT: sieve: msgid=0cfb26521d4791eaf97b835b91b152ec@domain.tld: redirect action: forwarded to jdoe@example.com

Cause

There is an additional filter in webmail configured.

Resolution

  1. Log in to webmail https://webmail.domain.tld

  2. Go to Settings > Filters

  3. Find the filter that can be responsible for the redirect. For example:

    mceclip0.png

  4. Remove the filter by clicking the Delete button

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