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Not possible to send or receive emails on a Plesk server: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused

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Mikhail Shport
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Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Not possible to send or receive emails on a server with Plesk with the following errors in /var/log/maillog:

    CONFIG_TEXT: postfix/error[14359]: 3936F15A365: to=example@example.com, relay=none, delay=0.32, delays=0.32/0/0/0, dsn=4.4.1, status=deferred (delivery temporarily suspended: connect to 127.0.0.1[127.0.0.1]:10024: Connection refused)

    CONFIG_TEXT: Message: (!)_DIE: Suicide in child_init_hook: BDB can't connect db env. at /var/spool/amavisd/db: BDB0091 DB_VERSION_MISMATCH: Database environment version mismatch, Operation not permitted. at (eval 79) line 338.

  • The Amavis service is up and running:

    # systemctl status amavisd-new | grep Active
    Active: active (running) since Wed 2020-01-01 12:00:00 EST; 55min ago

Cause

The Amavis service is stuck.

Resolution

  1. Connect to the server via SSH

  2. Restart the Amavis service:

    # systemctl restart amavisd-new

  3. Re-send queued emails:

    # postsuper -r ALL

Comments

2 comments

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    Unknown User

    Newer installations of Plesk are using amavisd-new instead of amavis.

    So you have to use the following command

    # systemctl restart amavisd-new
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  • Avatar
    Mikhail Shport

    Hello,

    Thank you for bringing our attention to this fact. The article has been adjusted.

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