Plesk for Windows
kb: technical
Applicable to:
- Plesk for Windows
Symptoms
-
When accessing mailbox existing in Plesk via the MailEnable webmail interface, the following error is provided:
CONFIG_TEXT: Unknown or Disabled User!
-
Plesk may be recently upgraded from Onyx to Obsidian.
-
plesk repair mail
command may be recently executed on the server.
Cause
The password for the mailbox was previously changed from outside Plesk:
- using the MailEnable webmail interface;
- via MailEnable Admin console.
Plesk forcibly replaces all passwords with the ones stored in the psa
database during the upgrade/execution of plesk repair mail
command. Thus, changes applied from outside are rewritten.
Resolution
Update password via Plesk UI:
- Log into Plesk.
- Navigate to the affected mailbox in Domains > example.com > Mail tab > Mail Accounts > jdoe@example.com.
- Provide the required password in the Password and Confirm password fields:
- Apply changes.
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