Nextcloud update fails on a domain in Plesk: Step 5 is currently in process. Please call this command later.

Symptoms

• When updating Nextcloud at Domains > example.com > Nextcloud > Update, the operation fails with:

  PLESK_ERROR: Execution filemng has failed with exit code 255, stdout: #!/usr/bin/env php Nextcloud Updater - version: v20.0.0beta4-11-g68fa0d4 Step 5 is currently in process. Please call this command later. , stderr:

• The following error message is logged in /var/log/plesk/panel.log with Plesk debug mode enabled:

  CONFIG_TEXT: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 155926016 bytes) in phar:///var/www/vhosts/example.com/httpdocs/nextcloud_folder/updater/updater.phar/lib/Updater.php on line 637

Cause

Nextcloud update requires more memory_limit than it is set in PHP handler configuration.

Resolution

1. Connect to the Plesk server via SSH.

2. Run the following command, substituting X.X with a PHP version used on the domain:

   Note: Replace sys_user with real subscription system user name and nextcloud_folder with folder where Nextcloud is installed.

   # sudo -u sys_user /opt/plesk/php/X.X/bin/php -d memory_limit=1024M /var/www/vhosts/example.com/httpdocs/nextcloud_folder/occ maintenance:repair

3. Log in to Plesk.

4. Go to Tools & Settings > PHP Settings > X.X and switch to the php.ini tab.

5. Set the memory_limit directive to 512M:

   CONFIG_TEXT: memory_limit = 512M

6. Click OK to apply the changes.

7. Update Nextcloud again at Domains > example.com > Nextcloud > Update.