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Backup can not be created in Plesk: "Document is empty, line 1, column 1 (, line 1)" or "None (line 0)"

Anton Kuznetsov

Updated April 05, 2023 04:05

kb: bug kb: fixed Plesk for Linux

Applicable to:

Plesk for Linux

Symptoms

Backup can not be created in Plesk with one of the errors below:

PLESK_ERROR: Document is empty, line 1, column 1 (, line 1)

PLESK_ERROR: None (line 0)

Cause

Product issue:

#PPPM-13765 "Creating a backup of the Plesk server no longer fails under specific conditions."

Resolution

This issue is planned to be fixed in upcoming release 18.0.51. Until the fix is released, there is no workaround.

pmmcli
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