Applicable to:
- Plesk Onyx for Linux
Symptoms
-
Unable to install active and valid Plesk license key on the server. The following error is shown:
PLESK_ERROR: Error: The license key is invalid. In order to use Plesk, you need to obtain and install a new valid license key.
Your license key has expired. To continue using your Plesk, you must purchase a non-expiring commercial license key. -
Info section shows a license key PLSK.12345678.0000 different from the current one and new valid one.
-
In
/var/log/plesk/panel.logwith the enabled debug logging the information about the expired license can be found:PLESK_INFO: DEBUG [util_exec] [5a5686756623d] Stdin: {"0":"license","1":0,"2":"license_expired","3":{"License":"PLSK.12345678.0000"},"4":{"License":"PLSK.12345678.0000"}
-
Also, there can be seen that unknown license always installed instead of the new valid one:
PLESK_INFO: DEBUG [panel] Key handler was called with params Array
(
[0] => /usr/lib/plesk-9.0/key-handler
[1] => /etc/sw/keys
[2] => reschedule
[3] => --id
[4] => PLSK.12345678.0000
[5] => --update-time
[6] => 2018-01-20 19::2:0:
) -
The information regarding the reported license key can be found in the files inside the directory
/etc/sw/keys/keys/:# grep -ir 'PLSK.12345678' /etc/sw/keys/keys/
/etc/sw/keys/keys/keyXXdO1gcm: <core:key-number core:type="string">PLSK.12345678</core:key-number>
Cause
Incorrect data in the key repository.
Resolution
-
Connect to the server using SSH.
-
Move out the content of the directory /etc/sw/keys/keys/ and rename the registry.xml file:
# mkdir /root/keys_backup/
# mv /etc/sw/keys/keys/* /root/keys_backup/
# mv /etc/sw/keys/registry.xml{,.old} -
Reinstall the new key through Plesk GUI.
Comments
2 comments
Hi there, I had deployed Plesk on the digital ocean which comes with up to 3 free domains and now it is expired.. when I am trying to login it shows me a license page with 3 options 'Retrieve Keys' 'Install Key' and 'Roll Back Key'..
Currently, I don't want to purchase any license because I have only 3 domains.. in next month i may buy when i add new domains..
Let me know how to access my cpanel and use it for free upto 3 domains as specified on digital oceans page
I tried to contact your chat support but when i entered the license the system shows the expired license and I cannot continue further
Please help me in this.. i have already 3 domain added in that
Thanks!
Soumyadip
@Soumyadip Chatterjee
Please cotact us here and describe the issue:
https://www.plesk.com/licensing-and-purchase-support/
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