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Unable to save, preview or cancel a post via Themify Builder WordPress plugin

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Nikita Nikushkin
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Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Unable to save, preview or cancel a post via Themify Builder WordPress plugin - there is no result after clicking Cancel, Preview or SAVE buttons:

    Screenshot.png

  • No errors exist in the /var/www/vhosts/system/example.com/logs/error_log file:

    # cat /var/www/vhosts/system/example.com/logs/error_log | grep themify
    #

Cause

The plugin is corrupted.

Resolution

  1. Reinstall the plugin.

  2. If the issue still persists, contact plugin developer support.

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