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Unable to save, preview or cancel a post via Themify Builder WordPress plugin

Nikita Nikushkin

Updated April 21, 2018 15:08

Applicable to:

Plesk for Linux
Plesk for Windows

Symptoms

Unable to save, preview or cancel a post via Themify Builder WordPress plugin - there is no result after clicking Cancel, Preview or SAVE buttons:
No errors exist in the /var/www/vhosts/system/example.com/logs/error_log file:

# cat /var/www/vhosts/system/example.com/logs/error_log | grep themify
#

Cause

The plugin is corrupted.

Resolution

Reinstall the plugin.
If the issue still persists, contact plugin developer support.

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