- Plesk for Linux
- Plesk for Windows
While trying to send an email to a mailbox which is hosted in Plesk, the following bounce back message appears:
CONFIG_TEXT: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/
mail/?p=NoSuchUser u5sor6229229vkf.289 - gsmtp
Third party MX records are configured, for example:
# dig example.com MX
example.com MX 0 smtp.europe.secureserver.net.
example.com MX 10 mailstore1.europe.secureserver.net.
example.com MX 10 aspmx.l.google.com
Due to incorrect MX records in DNS settings on the registrar side mailboxes cannot be managed by Plesk.
Remove the following record in Plesk > Domains > example.com > DNS Settings (If such present):
CONFIG_TEXT: example.com MX 0 smtp.europe.secureserver.net.
Create MX record similar to the record below, at Plesk > Domains > example.com > DNS Settings :
- Made sure that the same MX records as from step 2 configured on the registrar side. For example, if DNS is managed by GoDaddy, MX records must be modified on the GoDaddy side.