Horde and Roundcube webmails are missing in Plesk despite the fact they are installed: The webmail component was not installed

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    Rick Edwards

    I want to use Roundcube, and it seems the tables are missing in the database. When I remove roundcube, then reinstall roundcube as directed, I have the same problem: no tables, and "DATABASE ERROR: CONNECTION FAILED!" message when trying to open in the browser.

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    Rick Edwards

    Got it working:

    1. Remove roundcube as directed above.

    2. Connect to the mysql database as root/admin/sa, and delete the roundcube@localhost user, and delete the roundcubeemail database.

    3. Add roundcube back on Plesk (given above).

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    Christian

    I have the same problem but I am not able to go to Updates section in plesk. I get an empty list there and can not see the packets like webmail. My mysql-DB crashed and I have to add the users I think there. Updating the existing "roundcube" user from an backup-db does not solve the problem. I only have Plesk Onyx v17.8.11_build1708180301.19 and no license for Obsidian. It seems I only can upgrade to Obsidian.

    Error shown in Updates in plesk: (then available updates list and "all packets" list are empty)

    Fehler: Paketliste konnte nicht abgerufen werden: 2021-01-05 14:35:01 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2021-01-05 14:35:03 ERROR: W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-amd64/Packages 404 Not Found [IP: 195.181.175.54 80] , W:Failed to fetch http://autoinstall.plesk.com/PHP72_17/dists/jessie/all/binary-i386/Packages 404 Not Found [IP: 195.181.175.54 80] , W:Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-amd64/Packages 404 Not Found [IP: 195.181.175.54 80] , W:Failed to fetch http://autoinstall.plesk.com/PHP73_17/dists/jessie/all/binary-i386/Packages 404 Not Found [IP: 195.181.175.54 80] , E:Some index files failed to download. They have been ignored, or old ones used instead. 2021-01-05 14:35:03 ERROR: Exited with returncode 1.

    I also dont want to loose user settings in Roundcube like adressbook, signature etc...

    Is there any help outside? I was investigating this DB error this hole night and could restore the DB, so most now works like wordpress users -> homepages. entering plesk with admin-user. I think I must reset the DB-user password only somewhere..... for using webmail again.

    But the update missing error seems another error. This was from an error during an auto-update procedure month ago...

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