Applicable to:
- Plesk for Windows
Symptoms
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Unable to renew Let's Encrypt with the following error:
PLESK_ERROR: The authorization token is not available at http://example.com/.well-known/acme-challenge/XXXXXXXXXXXXXXX. The token file 'C:\inetpub\vhosts\example.com\httpdocs\\.well-known\acme-challenge\XXXXXXXXXXXXXXX' is either unreadable or does not have the read permission.
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Authentication with password is enabled on the domain.
Cause
The Let's encrypt token file is not reachable due to the enabled authentication for the domain.
Resolution
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Connect to the server via RDP
Note: if direct RDP access to the server is not possible, contact server administrator for further assistance.
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Click Start and open IIS Manager:
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Navigate to IIS > Server name > Sites > example.com > Authentication:
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Disable all kinds of the authentication:
Alternatively disable authentication only for Let's Encrypt directory
.well-known
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Navigate to IIS > Server name > Sites > example.com > .well-known > Authentication:
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Disable all kinds of authentication using the above instructions.
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