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Several websites do not work on Plesk for Windows server: HTTP Error 500.52 - URL Rewrite Module Error

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Taras Ermoshin
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Applicable to:

  • Plesk Onyx for Windows

Note: This article has the reference to the issue with the fix available:

  • #EXTWPTOOLK-2191 "WordPress sites running in a shared application pool on Windows servers no longer become broken after certain new security measures are applied."
    Fixed in:
Please consider updating your server:

Symptoms

  • Several websites do not work with the following error:

    CONFIG_TEXT: HTTP Error 500.52 - URL Rewrite Module Error.
    The page cannot be displayed because an internal server error has occurred.

  • Using the utility Failed Requests Tracing in Domains > example.com gives the following information:

    CONFIG_TEXT: ModuleName RewriteModule
    Notification BEGIN_REQUEST
    HttpStatus 500
    HttpReason URL Rewrite Module Error.
    HttpSubStatus 50
    ErrorCode Cannot create a file when that file already exists.
    (0x800700b7)

Cause

The bug EXTWPTOOLK-2191 in the extension WordPress Toolkit. It is fixed in the WordPress Toolkit 3.5.1.

Resolution

  1. Log into Plesk.

  2. Go to Extensions > My Extensions and check the version of the WordPress Toolkit.

  3. If the version is less than 3.5.1, go to Extensions > Updates and click Check Now.

  4. Select WordPress Toolkit and click Update:

    border_plus_screenshot.1.png

    4.1. If Plesk Onyx 17.0.17 is used, go to Extensions > Extensions Catalog and click Upgrade next to WordPress Toolkit.

If the extension update is not possible, use the workaround:

  1. Connect to the server using RDP.

  2. Open the Command Prompt.

  3. Stop IIS:

    C:\> iisreset /stop

  4. Type the command below and press the Enter button:

    C:\> appwiz.cpl

  5. Find IIS URL Rewrite Module 2 in the programs list and click the Uninstall button.

  6. Go to the C:\ParallelsInstaller\parallels\ folder.

  7. Double click on the folder which name is starting from the PANEL-WIN (the further symbols depends on the product version):

    Screenshot.png

  8. Open the thirdparty-msi-Windows-any-x86_64 folder and double-click on the file starting from the rewrite_7.2 (the further symbols depends on the product version):

    Screenshot_2.png

  9. Follow the Setup Wizard instructions to complete the installation of the URL Rewrite Module.

  10. Start IIS:

    C:\> iisreset /start

Comments

2 comments

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  • Avatar
    Lunes

    I... for  fauinag mediaulda g to, by Veline may Siettag kile pa n by hubegauined Ye Gubnega si na Filem Conneit daly is bnnosag with wehauing of are binley Chaugaeri benog euas with

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  • Avatar
    Ivan Postnikov

    Hello @Lunes,

    Plesk Support is provided in English, German, Russian, Spanish, Portuguese, Japanese. Please, provide your question on one of supported language and we will be happy to answer you.

    Thank you for understanding.  

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