- Plesk for Windows
- Website loads very slow or does not load at all. After some time error in browser appears:
CONFIG_TEXT: This site can’t be reached
- Application pool may crash with:
CONFIG_TEXT: A process serving application pool 'example.com(domain)(4.0)(pool)' suffered a fatal communication error with the Windows Process Activation Service. The process id was '12345'. The data field contains the error number.
- In Event Viewer > Custom Views > Administrative Events the following entries occur when site fails to load:
- Event viewer errors text is the following:
CONFIG_TEXT: InnerException: System.Data.SqlClient.SqlException
Message: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
The statement has been terminated.
CONFIG_TEXT: Faulting application name: w3wp.exe, version: 8.5.9600.16384, time stamp: 0x52157ba0
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f32841
Exception code: 0xe0434352
Fault offset: 0x00015608
Faulting process id: 0x5644
Faulting application start time: 0x01d383e5bd18f542
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 36fe3013-efd9-11e7-80da-0025906ae651
Faulting package full name:
Faulting package-relative application ID:
.NET application of the website interacts slowly with the database it uses. Database query takes long time to execute and causes a deadlock of tables.
Contact developer of the website. Interaction of .NET application with database should be optimized.
Or, contact Microsoft support.