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Unable to access Softaculous extension: ERROR IN SHIFTING TO USER LEVEL

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Denis Bykov
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Applicable to:

  • Plesk Onyx for Linux

Symptoms

  • Unable to access Softaculous extension with the following error:

    PLESK_INFO: ERROR IN SHIFTING TO USER LEVEL

  • One of the domains has "No web hosting" status.

  • There are no any relevant errors on a Plesk side at /var/lo/plesk/panel.log.

Cause

Unclear extension issue.

Resolution

Contact Softaculous support in order to fix the issue.

Comments

1 comment

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  • Avatar
    Andreas Louca (Edited )

    You must have at least 1(one) domain (any) with WEBSITE hosting plan at your plesk manager! This will resolved your issue ! 

    Apply to All Plesk Onyx Editions on Linux

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