Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
Magento installation via Domains > example.com > Applications > Magento fails with the following error in Plesk UI:
PLESK_ERROR: Error: Unable to install the app because its installation requirements are not met. Contact your hosting provider to resolve this problem
Requirements
PHP extension
The 'mcrypt' extension was not found.
PHP extension
The 'soap' extension was not found.
PHP extension
The 'zip' extension was not found.
Cause
PHP requirements for the Magento are not met.
Resolution
Adjust the PHP requirements for the application of the domain:
-
Go to Domains > example.com > PHP settings switch PHP version to 7.0 and click Apply button.
-
Go to Tools & Settings > PHP settings > select the PHP version based on the one from step 2.
Make sure that the extensions mentioned in the error are selected:
- mcrypt
- soap
- zip
Note: In case the mcrypt is missing, it can be manually installed using the following article: How to install the php-mcrypt module on a Plesk server
-
Install Magento application again in Domains > example.com > Applications.
Note: Magento 2.1 supports only PHP 7.0. In case PHP 7.0 is not installed, install it according to this KB guide.
Comments
1 comment
Plesk Obsidian 18.0.34 (April 2021) offers Magento 2.1 (Release: 2015) for installation. But Magento 2.1 only runs under PHP 7.0 (Release: 2015). This means that the software recommended is now over 5 years old and has serious security gaps - and is still recommended by Plesk! Very weak. Magento is currently available version 2.4.2 and runs under PHP 7.4 and 8.0, but not with Plesk.
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