Applicable to:
- Plesk Onyx for Linux
- Plesk Onyx for Windows
Symptoms
- The following error occurs when trying to reset a Plesk account password via Forgot your password link:
PLESK_ERROR: Error: Identification failed: invalid username or email address specified. Please try again. The username does exist.
- It is possible to reset password on behalf of the administrator via Subscriptions > example.com > Users > John Doe > Change settings without any issue.
- Username is different from the email address for this user:
Cause
Plesk bug PPPM-7806 that is planned to be fixed in one of the future product updates.
Resolution
As a workaround, use email that the user is bound to in the Username field instead of username:
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