Incorrect content of Fail2Ban log file when downloading it via Plesk UI
Deleting a Customer account also removes all subscriptions under that account without notice
Watchdog cannot be found via search in Plesk
Retrieving additional license fails in Plesk: Not valid XML. XML parsing failed
Open in browser option is missing for an additional domain or a subdomain in Plesk File Manager
System users corresponding to mail accounts having access to Plesk panel are not removed when the entire subscription is deleted.
Custom PHP performance settings are reset to default after changing PHP version for customer's subscription
Additional nginx directives/Leverage browser caching are ignored for a WordPress website
Not possible to create customer without specifying Email address via Plesk interface
In Server information, disk usage is displayed as 0.00 MB out of 0.00 MB, and file system names are shown as numbers

See more

Unable to reset password for a Plesk account: Error: Identification failed: invalid username or email address specified

Updated November 20, 2018 15:10

Applicable to:

Plesk Onyx for Linux
Plesk Onyx for Windows

Symptoms

The following error occurs when trying to reset a Plesk account password via Forgot your password link:
PLESK_ERROR: Error: Identification failed: invalid username or email address specified. Please try again. The username does exist.
It is possible to reset password on behalf of the administrator via Subscriptions > example.com > Users > John Doe > Change settings without any issue.
Username is different from the email address for this user:

Cause

Plesk bug PPPM-7806 that is planned to be fixed in one of the future product updates.

Resolution

As a workaround, use email that the user is bound to in the Username field instead of username:

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request