Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
- Plesk has been upgraded and is up-to-date, but it still offers to install the latest version:
CONFIG_TEXT: Upgrade to Plesk Onyx 17.5.3 is available
- The following records for
smb_productUpgrades
table are shown after logging into Plesk database:
CONFIG_TEXT: mysql> select * from smb_productUpgrades;
+----+--------------+----------------------------+-------+---------+----------+
| id | releaseId | description | shown | version | codename |
+----+--------------+----------------------------+-------+---------+----------+
| 78 | PLESK_17_5_3 | Plesk Onyx 17.5.3 (Stable) | 0 | 17.5.3 | NULL |
+----+--------------+----------------------------+-------+---------+----------+Cause
Database inconsistency: Plesk database contains an orphan record that the new update is available.
Resolution
- Connect to the server via SSH on a Linux server or RDP on a Windows server.
- Make backup of Plesk database
- Login into Plesk database
- Remove extra records from Plesk database:
CONFIG_TEXT: mysql> delete from smb_productUpgrades where id=78;
Query OK, 1 row affected (0.09 sec)
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