Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
- Default web page or a custom web page is shown instead of the WordPress page or another PHP application.
- The file
index.htmlis in the domain's document root at Domains > example.com > File Manager > httpdocs. - Index files option is set to Default at
- Linux: Domains > example.com > Apache & Nginx Settings
- Windows: Domains > example.com > IIS Settings
Cause
The file index.html is in the domain's document root.
By default, index.html is the first one in the processing order.
Resolution
- Log into Plesk.
- Go to Domains > example.com > File Manager.
- Open domain's document root directory, for example,
httpdocs:
- Rename
index.htmlor delete it.
Alternative solution:
Change index file load order:
- Log into Plesk.
- Go to Domains > example.com > Apache & Nginx Settings (Linux) or Domains > example.com > IIS Settings (Windows).
- Enable Enter custom values for Default documents option and remove index.html from the list, or add required file to the first place.
Comments
3 comments
Thank you for this help! Fixed my problem immediately (did not know what was going on).
Our problem is similar except that the index.html keeps reappearing. How do we prevent that from happening? It's only one website. the others seem to be fine.
Hello, @Curtis Maurand
Please submit ticket to us https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support- and describe the conditions under which the file appears again.
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