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Default Plesk web page or other incorrect web page is shown

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Alexander Tsmokalyuk
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Plesk FR:PPM-2528 kb: technical ABT: Group B

Applicable to:

  • Plesk

Symptoms

  • Default Plesk web page or other incorrect web page is shown when example.com is opened in web browser instead of the desired web page
  • On opening the complete URL to the website in webbrowser, for example https://example.com/index.php or https://example.com/Default.aspx the correct website is shown

Cause

A different document is processed before the desired Index file on Plesk for Linux or Default document on Plesk for Windows.

Resolution

Note: The desired index file (Linux) or default document (Windows) depends on the website application. To find the correct filename, contact the website developer.

Change index file load order:

For Plesk for Linux
  1. Log into Plesk
  2. Go to Domains > example.com > Apache & Nginx Settings
  3. Enable checkbox Enter values for Index files
  4. Remove the line with unwanted document from the list, or place the desired index filename to the first line
  5. Click OK
For Plesk for Windows
  1. Log into Plesk
  2. Go to Domains > example.com > IIS Settings
  3. Enable checkbox Enter values for Default documents
  4. Remove the line which is not the default document filename from the list, or place the desired default document filename to the first line
  5. Click OK

Alternatively, remove unwanted document which is not the Index file or Default document in website's document root:

  1. Log into Plesk
  2. Go to Domains > example.com > File Manager
  3. Open domain's document root directory, for example folder httpdocs
  4. Rename or delete the incorrect file which is served before the desired document, for example the file index.html:
    Rename index.html

Comments

6 comments

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  • Avatar
    Ron Roth

    Thank you for this help! Fixed my problem immediately (did not know what was going on).

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  • Avatar
    Curtis Maurand (Edited )

    Our problem is similar except that the index.html keeps reappearing.  How do we prevent that from happening?  It's only one website. the others seem to be fine.

    0
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  • Avatar
    Alexey Lapshin

    Hello, @Curtis Maurand

    Please submit ticket to us https://support.plesk.com/hc/en-us/articles/213608509-How-to-submit-a-request-to-Plesk-support-  and describe the conditions under which the file appears again.

     

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    Xyonet Hosting

    The file had already been deleted.  Still getting the wrong content

    0
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  • Avatar
    Nick Kolios

    Same here, all wordpress sites of a specific subscription shows the default plesk page. Static site of the same subscription is ok

    0
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  • Avatar
    Benjamin Weßel

    Hello @Nick Kolios,

    Please open up a support ticket with us, our engineers will investigate the problem and check for a solution for the problem.

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