- Plesk for Linux
Subscription for Symantec Secure Site Starter Wildcard was bought via Plesk > Domains > example.com > Symantec SSL
A confirmation email with Activation Code has been received to the email address used in the registration process.
The following error is shown when trying to activate the subscription via the code in Plesk > Tools & Settings > License Management > Additional Licenses :
PLESK_ERROR: Error: The UID parameter doesn't match any known UID format
In Plesk > Domains > example.com > Symantec SSL for Symantec Secure Site Starter Wildcard product status set as:
PLESK_INFO: Not billed
Shortly after the purchase, the subscription was canceled.
The license key was deactivated immediately after canceling the subscription.
Purchase a new subscription as the reactivation of the same subscription is not possible.
Contact Plesk Sales Team in order to get additional information.