Cannot connect to FTP TLS: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing

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  • Avatar
    Ariel Lipschutz

    is it anyway to connect to plesk using secure FTP? i am having this error:

    Status: Connecting to xx.xx.xx.xx...
    Response: fzSftp started, protocol_version=8
    Command: open "user@xx.xx.xx.xx" 22
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server
    Status: Waiting to retry...
    Status: Connecting to xx.xx.xx.xx...
    Response: fzSftp started, protocol_version=8
    Command: open "user@xx.xx.xx.xx" 22
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server
     
    Thanks!
  • Avatar
    Ariel Lipschutz

    Same case, trying to connect with FTP (instead of SFTP) With TLS

    Status: Connecting to xx.xx.xx.xx:21...
    Status: Connection established, waiting for welcome message...
    Status: Initializing TLS...
    Status: Verifying certificate...
    Status: TLS connection established.
    Status: Logged in
    Status: Retrieving directory listing...
    Command: PWD
    Response: 257 "/" is current directory.
    Command: TYPE I
    Response: 200 Type set to I.
    Command: PASV
    Response: 227 Entering Passive Mode (xx,xx,x,xx,229,95).
    Command: LIST
    Response: 150 Opening BINARY mode data connection.
    Error: Connection timed out after 20 seconds of inactivity
    Error: Failed to retrieve directory listing
    Status: Disconnected from server

  • Avatar
    Robert Asilbekov

    @Ariel Lipschutz 

    Symptoms pointing to the firewall settings either server or intermediate ones. So you should make sure that passive port range is opened in all firewalls used on a server as well as on the edge firewall, if any. Consider contacting network administrator or your hosting provider.

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