Unable to start Dr.Web antivirus daemon (Plesk Premium Antivirus)

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    Ivan Postnikov

    Hello @Fossy,

    Thank you for sharing your user experience.

    Glad to hear that another article helped. 

    Cross-links will be added to these 2 articles to improve their findability.

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    Jan Bludau

    the solution ends with the same error:

    mail:~# service drwebd start
    Starting Dr.Web drwebd...
    Dr.Web (R) daemon for Linux/Plesk Edition v6.0.2.1
    Copyright (c) Igor Daniloff, 1992-2019
    Doctor Web, Moscow, Russia
    Support service: http://support.drweb.com
    To purchase: http://buy.drweb.com
    Key file: /opt/drweb/drweb32.key - Key file was not found! (No such file or directory)
    A path to a valid license key file was not specified.
    Plesk authorization failed: HTTP request error [35]
    Error: Plesk Software not running.

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    Jan Bludau

    this solution is working:

    https://support.plesk.com/hc/en-us/articles/115001211585-Premium-Antivirus-service-fails-to-start-Plesk-authorization-failed-HTTP-request-error

     

    • Add TLSv1 in the ssl_protocols in the /etc/sw-cp-server/conf.d/ssl.conf, e.g:

      ssl_protocols TLSv1 TLSv1.1 TLSv1.2;

    • Restart sw-cp-server and drwebd services:

      # service sw-cp-server restart
      # service drwebd start

     

     

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    Artyom Baranov

    @Jan Bludau,

    Hi!

    Glad to know that you have found the answer in our Knowledge Base.

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    Jan Bludau

    Dank @plesk, dass dies bestehende :-)

     

    Ich hoffe, ich konnte einige Menschen helfen, die @google suchen und fand diese erste „/opt/drweb/drweb32.key - Key file was not found!“

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    Graham Jones

    None of the solutions on this page work. I have exactly the same error messages as described here and on the alternative suggestion linked here. However, nothing works. Completely uninstalling Plesk Antivirus and reinstalling leads to the same errors. I have searched high and low for a solution. Nothing works...! Any ideas...?

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    Maxim Krasikov

    Hello @Graham Jones,

    Please contact Plesk support for the deep investigation of the issue:
    https://support.plesk.com/hc/en-us/requests/new

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    Graham Jones

    Hi Maxim

    I have now been able to resolve the issue. I managed to log in via FTP. I then deleted the ssl.conf file, then rebooted the server.

    Upon checking the newly created SSL settings in /etc/sw-cp-server/conf.d/ssl.conf they were exactly the same as the file I deleted. Nothing was different, except it was a new ssl.conf file.

    So, a bit of a mystery, but everything is working OK now.

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    Maxim Krasikov

    Hello @Graham Jones,

    Glad to know that you have found the solution!
    It may be helpful to other Plesk users.

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