On October 19, 2021, we have enabled single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
If you had already registered your account at Plesk 360 (formerly known as My Plesk) please use one for login. Otherwise please re-register it using the same email address as your existing Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account.

After migration DKIM verification fails: dkim=fail (body hash did not verify)




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    Marcos Martinez

    I only have this issue when the recipient is hotmail, for yahoo, gmail, and other DKIM is working fine. I've tried the two workarounds but it did not work.

    Any idea why I only have this issue with hotmail accounts?

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    Ivan Postnikov (Edited )

    Hello @Marcos, please, try this instruction to troubleshoot the issue.

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    Raivo Kaldma (Edited )

    after migrating from plesk 17 to 18 some mailservers fails to verify DKIM - DKIM-Result: fail (wrong body hash:
    this happen with mail.com and some others mailservers

    Gmail is ok.

    I tried both 2 workarounds, no help.

    And DKIM signature contains h=Recived: tag
    But i read that signature must not contain Recived (http://dkim.org/specs/rfc4871-dkimbase.html 5.5

    The following header fields SHOULD NOT be included in the signature:

    • Return-Path
    • Received
    • Comments, Keywords
    • Bcc, Resent-Bcc
    • DKIM-Signature

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