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Let's Encrypt notifications contain <none> instead of certificate names on Plesk server

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Leonid Gukhman
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Plesk Obsidian kb: bug ext: le ABT: Group A

Applicable to:

  • Plesk Onyx

Symptoms

  • The following notification emails recieved:

    CONFIG_TEXT: Could not renew Let's Encrypt certificates for John Doe (login johndoe). Please log in to Plesk and renew the certificates listed below manually.
    Renewal of the following Let's Encrypt certificates has failed:

    <none>

    The following Let's Encrypt certificates have been renewed without some of their Subject Alternative Names:

    <none>

    Legend:
    [+] This domain is secure. The domain's Let's Encrypt SSL/TLS certificate has been renewed.
    [-] This domain is not secure. Either the domain's Let's Encrypt SSL/TLS certificate could not be renewed or the domain name was excluded from the certificate. You need to either renew the certificate manually or to request a new one to secure this domain.

Cause

Let's Encrypt extension bug with ID EXTLETSENC-415 : Notification templates are not updated if they were modified prior to upgrade to Let's Encrypt v2.5.0-270.

Resolution

As a workaround, reset Let's Encrypt certificates auto-renewal notification to the default one:

  1. Log in to Plesk.

  2. Navigate to Tools & Settings > Notifications.

  3. Click Edit notice text next to Let's Encrypt certificates auto-renewal failure (customer's digest):

    2017-12-14_14_29_19-Plesk_Onyx_17.5.3.png

  4. Click Default and OK:

    2017-12-14_14_30_43-Plesk_Onyx_17.5.3.png

  5. Repeat steps 3 and 4 for the Let's Encrypt certificates auto-renewal success (customer's digest) entry.

Comments

4 comments

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  • Avatar
    Roonui ADAMS

    Hi,

    I'm encountering the same issue. I tried this solution but I'm still receiving these emails for the server itself and for some customers that are hosted on.

    Did I miss something?

    Roonui ADAMS.

    1
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  • Avatar
    Francisco Roman Garcia Rodriguez (Edited )

    Hi Roonui ADAMS,

    Are you getting the notification which contains <none> as name of the LE certificates that failed?

    0
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  • Avatar
    Baltasar Parreira

    I follow and did this, but apart my notifications have another name, SSL It! certificates auto-renewal failure (customer's digest) for example I keep receiving the emails with <none> on the body.

    The variables that gives <none> are only the "<failedKeepDomainsSecured>", "<keepDomainsSecuredWithErrors>" and "<partiallyRenewedCertificates>" from the email template all the others I get the proper text.

    Is there another way of repairing this email templates?

    If I uninstall the extensions Let's Encrypt and SSL It! and after reinstall them again could solve it?

    Thanks.

     

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  • Avatar
    Baltasar Parreira

    Just reinstall to try to solve it and the problem persists.

    So, there is no solution?

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