Web Presence Builder editor is not available while accessing from cPanel. The following message is shown:
Service Unavailable The service is currently unavailable. Contact your hosting provider for assistance.
The following error is shown in the log
2017-12-11T10:26:03-08:00 [EMERG] /api/5.0/site/e05b8fe5-ece7-2108-7330-931980a03ded/publish/settings/ SB_Application_Exception_NotAuthenticated: To access Parallels Presence Builder REST API you need correct login and password
in /usr/local/sb/include/SB/Controller/Plugins/Sb/RestSecurity.php on line 35
#1 at SB_Controller_Plugins_Sb_RestSecurity->preDispatch(object(Zend_Controller_Request_Http))in /usr/local/sb/include/Zend/Controller/Plugin/Broker.php on line 309
#2 at Zend_Controller_Plugin_Broker->preDispatch(object(Zend_Controller_Request_Http))in /usr/local/sb/include/Zend/Controller/Front.php on line 941
#3 at Zend_Controller_Front->dispatch()in /usr/local/sb/include/SB/Application/Web.php on line 262
#4 at SB_Application_Web::run()in /usr/local/sb/htdocs/index.php on line 3
220.127.116.11 WPB API
Incorrect WPB credentials are used in cPanel.
Check and make sure that the correct administrator's password is used on cPanel side for the connection to Web Presence Builder .
The following command could be used to reset administrator's password for WPB:
# sb_config --sb_admin_passwd <password>