Web Presence Builder editor is not available while accessing from cPanel. The following message is shown:
Service Unavailable The service is currently unavailable. Contact your hosting provider for assistance.
The following error is shown in the log
2017-12-11T10:26:03-08:00 [EMERG] /api/5.0/site/e05b8fe5-ece7-2108-7330-931980a03ded/publish/settings/ SB_Application_Exception_NotAuthenticated: To access Parallels Presence Builder REST API you need correct login and password
in /usr/local/sb/include/SB/Controller/Plugins/Sb/RestSecurity.php on line 35
#1 at SB_Controller_Plugins_Sb_RestSecurity->preDispatch(object(Zend_Controller_Request_Http))in /usr/local/sb/include/Zend/Controller/Plugin/Broker.php on line 309
#2 at Zend_Controller_Plugin_Broker->preDispatch(object(Zend_Controller_Request_Http))in /usr/local/sb/include/Zend/Controller/Front.php on line 941
#3 at Zend_Controller_Front->dispatch()in /usr/local/sb/include/SB/Application/Web.php on line 262
#4 at SB_Application_Web::run()in /usr/local/sb/htdocs/index.php on line 3
126.96.36.199 WPB API
Incorrect WPB credentials are used in cPanel.
Check and make sure that the correct administrator's password is used on cPanel side for the connection to Web Presence Builder .
The following command could be used to reset administrator's password for WPB:
# sb_config --sb_admin_passwd <password>