Plesk for Windows
Plesk for Linux
kb: technical
ABT: Group B
Applicable to:
- Plesk for Windows
- Plesk for Linux
Symptoms
- Emails go to the Spam folder instead of the Inbox folder when the DKIM spam protection is enabled for the domain in Plesk > Domains > example.com > Mail Settings > Use DKIM spam protection system to sign outgoing email messages.
- DKIM is marked as Fail in by email services, for example, Gmail or Hotmail.
Cause
DKIM record is corrupted.
Resolution
- Log into Plesk
- Go to Domains > example.com > Mail Settings.
- Disable the Use DKIM spam protection system to sign outgoing email messages option.
- Press the Apply button.
- Enable the Use DKIM spam protection system to sign outgoing email messages option.
- Press the OK to button to generate a new DKIM record.
Note: on Plesk for Windows the DKIM record is recreated instead of regenerating, this is enough for the case when the DKIM record is broken.
Note: is DNS is hosted externally, manually copy default._domainkey.example.com record to the external DNS server
Comments
1 comment
Where do I get the new DKIM record to copy to the external DNS server?
Product: Plesk Obsidian 18.0.36, last updated on June 24, 2021 12:09 AM
Thanks.
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