- Plesk Onyx for Linux
Unable to install Prestashop application on a website. The following error is shown in Plesk UI:
PLESK_ERROR: The Prestashop installation at http://example.com/ was unsuccessful. Non-zero exit status returned by script. Output stream: 'The length of property PrestaShop\PrestaShop\Adapter\Entity\Employee->firstname is currently 38 chars. It must be between 0 and 32 chars.'. Error stream: 'The length of property
By default, current customer's contact name is used as 'Administrator's firstname' during the Prestashop installation process. The current customer's contact name is longer than 32 characters.
There are two options.
1. Change the contact name in question to a shorter one at Plesk > Customers > customer_name > Edit Contact info
2. Install Prestashop application using "Install (custom)" option:
2.1. Go to Plesk > Domains > example.com > Applications > All Available Applications and search for "Prestashop"
2.2. Click the "down" arrow on the right of the "Install" option and choose "Install (custom)":
2.3. During the installation process, scroll down to "Administrative access" section and customize "Administrator's firstname" and "Administrator's lastname" values to contain less than 32 characters. For example: