Starting on October 19, 2021, we will enable single-sign-on for our Plesk Support Center to provide a seamless login/account experience. This implies that you’ll be able to use a single account across any of our web-facing properties.
To be prepared for this change and to avoid the need to register during your next ticket submission after the change, we encourage you to create an account here before October 19 using the same email address as your current Zendesk login (support account). It’s essential that you use the same email address on our support center to ensure that your tickets stay attached to the same account. You will continue to use ZenDesk authentication until we switch over to single-sign-on on October 19th.

Unable to remove subscription or files in Plesk file manager: Error occurred during /bin/rm command

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    Cfaessler

    Sadly this does not work. This completly destroys the structure of the rights. Do NOT use this workaround (Date: 19 February of 2019).

    # chmod -R 755 /var/www/vhosts/example.com/httpdocs
    -> every file within the directory of /httpdocs and the subfolders will have the rights 755 instead of 644.

    On Debian the subscription_system_user is always psaadm for the /var/www/vhosts/system/example.com/logs directory.
    The owner of /var/www/vhosts/example.com/httpdocs should not be psaadm but the real system user of the subscription that is shown as example within plesk GUI.
    Should be the same owner as on /var/www/vhosts/example.com/

    I did not check it for CentOS/CloudLinux.

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  • Avatar
    Lev Iurev

    @Cfaessler

    Thank you for pointing our attention to this article, article was reworked.

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